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Richard, Technician
Category: Printers
Satisfied Customers: 37659
Experience:  Printer and scanner problem resolver for over 15 years
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It's telling me its offline. How do I get it to go back

Customer Question

It's telling me its offline. How do I get it to go back online? I never had this problem before.
JA: What's the make/model number of your printer? How old is it?
Customer: My printer is an HP 8600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and I don't know which version. Can I find out?
JA: How long has this been an issue? What happened right before this popped up?
Customer: This became an issue today. I'm a grad student and need to print out my term paper before I can submit it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you please remove the power to the printer, your wifi router and the computer and wait 5 minutes

Then connect the power to your wifi router and wait 5 minutes

Connect the power to your printer, power on your computer and tell me if you can now print please.