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Not reeding in my computer from cd rom dics, pixma mg 2960

Customer Question
not reeding in my computer...
not reeding in my computer from cd rom dics
JA: What's the make/model number of your printer? How old is it?
Customer: pixma mg 2960 new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo ideapad ,100
JA: How long has this been an issue? What happened right before this popped up?
Customer: not reeding in printer set up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
10/17/2016
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,519
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. After inserting the printer's CD disk, does it show up in File Explorer -> This PC (or Computer) window?

Does the cd/dvd drive letter show up in This PC (or Computer) window / option?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

Solution #1:

  1. Insert the printer's CD disk.
  2. Press at the same time the two keys Windows logo and E on your computer's keyboard. Then a windows should come up.
  3. Click on the option This PC or the option Computer on the left.
  4. Then double-click on the cd/dvd drive letter, if shown
    , and if needed, double-click on the Setup item if shown.
  5. Then it should start the installation process, and continue.

Solution #2:

- If that does not work, please remove the printer's CD disk from the computer

, then click on the Canon website below for the printer's driver / software:

http://support-au.canon.com.au/contents/AU/EN/0100599301.html

, then scroll down to the bottom, then click on the small squared box below Download

, then click on the red Download option, then it will start downloading

, then open / run the download file win-mg2900-1_1-mcd... and install it, then it should work.

; (Note: If the above website link does not work, then download / install the file mp68-win-mg2900-1_01-ea33_3... at the website link http://tinyurl.com/zqdod3q )

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,519
38,519 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

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