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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Brand new. I live in a rural area and the wifi connection is

Customer Question

Brand new. I live in a rural area and the wifi connection is very weak so couldn't set it up. No problem I'll just connect via USB. It says "unusable device". I had to drive an hour to buy the cable and need to know what to do to fix it or I'm taking it back
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J8850-DW It's a week old and only have ran the tests so far
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Yosemite (10.10.5) Can't update my op system due to the weak internet connection grrrr
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got back from town with the cable. When I opened the door and plugged in the cable, it shut down completely. Had to search on line to fix it (unplug, hold on button and replug)
JA: Anything else you want the printer expert to know before I connect you?
Customer: Double sided USB cord to connect with Macbook
Submitted: 11 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

Did you install the Printer software onto the MacBook yet?

The printer should have come with some disc's that have your printer software on it.

Did you do this yet?