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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't seem to get my brother mfc7860dw printer to on-line,

Customer Question

i can't seem to get my brother mfc7860dw printer to on-line
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: i purchased it on jan. 1, 2012. the serial number is *****
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: samsung pc with windows 7 home premium
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has only been an issue now for the first time since i changed locations
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that i can think of at the moment
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.


I'm sorry about the issue. Have you tried anything?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

If the printer is wireless, have you tried the option Network / WLAN setup on the printer's screen?

Please reply at the box below. Thank you,