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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer HP6835 will print fine, but it will not copy.

Customer Question

My printer HP6835 will print fine, but it will not copy. Please help me.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I m sorry it is a 4635 HP all in one. I think it is only about 2 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Are you still there?
JA: No. I'm the Printer Technician's Assistant.
Customer: I am using my Dell PC It seems to print fine, just cannot make copies.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We do not use it very often, but when I hit copy it beeps. Then I went through the menu and it asked me to download more cool ways to use your web-connected printer. Then the paper printed out Congratulations, I was successful. But still cannot copy
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so., Just really need to make some copies. thanks
Submitted: 10 months ago.
Category: Printers
Expert:  Sudipto replied 10 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 10 months ago.

Can you explain, what is exactly happening, when you try to make copies ?

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