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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not printing yellow or black despite new cartridges. Cleaned

Customer Question

not printing yellow or black despite new cartridges. Cleaned nozzle and print head, still no help. Thanks.
JA: What's the make/model number of your printer? How old is it?
Customer: WF-7620, first print May 2015, 12,000 pages printed.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, all Win 10 Pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: Have no memory off issues. We have been out of town for 10 days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I suspect print head failure. I have been supporting small business networks for 30 years.
Submitted: 10 months ago.
Category: Printers
Expert:  Tech_Buddy replied 10 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Tech_Buddy replied 10 months ago.
  1. Open the File menu or click and select Print.

  2. Make sure the product is selected as the printer.

  3. Click Properties or Preferences.

    Note:
    If you don't see these buttons, click Setup, Printer, orOptions, then clickProperties or Preferences on the next screen.

  4. Click the Main tab, and see if there is Black/Grayscale under Print Options.(You need to try swapping this option)
Expert:  Tech_Buddy replied 10 months ago.

Hey ! Did this work for you ?

Expert:  Tech_Buddy replied 9 months ago.

Are you satisfied with my answer ? Did this help you ?