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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I clean my computer? It is making lines on my photo

Customer Question

How do I clean my computer? It is making lines on my photo prints
JA: What's the make/model of your device? How old is it?
Customer: HP office jet pro 8100
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just a couple of days. I haven't tried anything.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I was told by a friend that there is a button to push to automatic self cleaning.
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
I don't want to join, I just want this one question answered. Please cancel order if this is not possible.
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Not getting membership is quite possible.

You need to clean the printhead on the printer, not the computer.

At least, if the lines are as I think they might be... can you perhaps scan a page and post the image of the scan showing the defect, to your reply? that would save some time interrogating you about what lines exactly are showing and how they look etc.

Also... is your computer Windows, or Apple? it might matter to the case.


Customer: replied 10 months ago.
Please cancel my order. I do not want to join - didn't know I had to pay. I just wanted this one question answered not join please. Thank you.
Customer: replied 10 months ago.
it is the print head that needs cleaning. It is an hpOfficejet Pro 8100
Customer: replied 10 months ago.
I don't know how or where to post.
Thanks anyway I hope that I can just back out and forget about it.
Expert:  Russell H. replied 10 months ago.

I'm still here. Thank you for your patience...

Expert:  Russell H. replied 10 months ago.

Should I continue to help you?

I have no power over membership status or billing. For all such concerns I must refer you to Customer Support at They may be reached at


or by phone or chat through

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