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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon mp560 powered off and will not turn back on, Its never

Customer Question

canon mp560 powered off and will not turn back on
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Its never happened before. 3 years?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was printing, then stopped. One page left to go, and the mac sent a message saying that the canon went offline. I looked over at it, and it had completely powered off. i unplugged, then replugged...still nothing...
JA: Anything else you want the printer expert to know before I connect you?
Customer: I guess that's it. Thanks so much.
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 11 months ago.

It seems to be a power supply problem of the printer. Please remove the power cord from the printer and wait for 10 mins. after that, try to power on the printer and let me know, what happens ?