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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5685
Experience:  DIploma in Computer Hardware
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Been away..printer maybe a year old can sen fax but will not

Customer Question

Been away..printer maybe a year old can sen fax but will not print from it or desk top office pro6830 Staples said to align head and clean,,, canoe figure how to do that....display screen does not illustrate ..
Submitted: 10 months ago.
Category: Printers
Expert:  Sudipto replied 10 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 10 months ago.

Follow the steps below to clean the printhead and reply me back.

  1. Load plain white paper into the tray.

  2. On the printer control panel, touch the Setup icon ().

  3. Touch Printer Maintenance.

  4. Touch Clean Printhead. There are three cleaning stages.

  5. Examine the test page that prints between each cleaning stage. If the print quality is unacceptable, touch Proceed when prompted to continue the next stage of cleaning. If the print quality is acceptable, touch Done when prompted to finish.


    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the third cleaning stage to start the cleaning cycle over again.