Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you open the printer, remove the ink cartridges, power it off and remove the power.
Wait 2 minutes, power it on, put the ink back in and tell me if it now works please
ok, remove the ink cartridges, power off the printer and use a Q-Tip with cleaning alcohol or warm water if you have none, to clean out where the cartridges go in.
Then use a damp cloth to wipe the inside of the printer.
Allow 10 minutes for it to dry, then put the ink back in, power it on and tell me please if it now works.
It is the printhead that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, I will make a note to customer service to ensure if you accidentally signed up for the subscription to stop this.
I will do this now
please reply here
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