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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not copy---scanner works great. am getting unable to

Customer Question

it will not copy---scanner works great. am getting unable to clean message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MFC-5440CN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop-HP, windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: printer has not been used in a yr. was working fine when i set it aside
JA: Anything else you want the printer expert to know before I connect you?
Customer: no-othe rthan can it be cleaned and get back to copying
Submitted: 11 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

Okay so the scanner works, but the printer wont print?

Or are you trying to use the COPY feature on the printer itself?

The Copy feature just does a scan and then prints the unless the printer wont not sure what you mean?

Unless you are using the MDF (Multiple Document Feeder) feature on top of the printer that you are trying to copy from?

Customer: replied 11 months ago.
Again, the printer is a Brother MFC-5440CN and i get an unable to clean message--it just wont print or copy anything
Customer: replied 11 months ago.
I am not interested in spending anymore money as i joined your organization only because you said you could help
Customer: replied 11 months ago.
am waiting???
Expert:  Quiksilver07070 replied 11 months ago.

okay......bye dont want to spend money dont work for free.

Customer: replied 11 months ago.
you just scammed me---i paid for information and you wont tell me how to clean it