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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Had Charter installed Tuesday--no TV, just internet and TV,

Customer Question

Had Charter installed Tuesday--no TV, just internet and TV
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: That is not the problem--bought a net gear router for installation, it was defective--serviceman installed one of Charter's routers--however, I cannot use my printer--says it is "offline" How to get it "on line" Thank you
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc -- don't know the operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: the printer worked ok on DISH--has not worked since Charter installed -- can you come in remotely and fix it--thank you
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I am aware of -- thank you
Submitted: 11 months ago.
Category: Printers
Expert:  dukey01 replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model number of your printer?

Expert:  dukey01 replied 11 months ago.

With that information I can instruct on how to connect or we can do a remote connection.

Customer: replied 11 months ago.
HP 4600 series
Expert:  dukey01 replied 11 months ago.

Thank you. Is that a Laserjet 4600 or a Photosmart 4600?

Expert:  dukey01 replied 11 months ago.

Hello and good morning. Are you still needing assistance with your printer?