How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5494
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

Canon Pixma MX892 printer gives the infamous B200 error

Customer Question

Canon Pixma MX892 printer gives the infamous B200 error code.
Can you help?
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

The b200 error code is a service error indicating a fault with the printhead/ mainboard of the unit

in such a case the unit needs to serviced for parts replacement

you may try the below reset sequence

remove ink and turn off unit

unplug power cord

keep the ON button pressed for 10 secs

wait for 2 mins

plug in power cord

turn on unit and check

Expert:  Michelle replied 9 months ago.

if still error repeats, you may leave the unit powered off for few hours and then check

if still the error repeats then the unit will need to be serviced and in this case you may get it serviced through a canon authorised service center

Expert:  Michelle replied 9 months ago.

However service would cost you almost the same as buying a new printer. so you may decide where you would like to invest..a new printer or a repair

let me know if you have any questions

i hope you understand that in case of a hardware fault i can only diagnose the faulty part and suggest reset steps but cannot make a bad part work again

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service and effort.Thank you

Customer: replied 9 months ago.
Remotely connecting to this printer is not possible.
I'll try your suggested sequence. It is one I have not seen yet.
Thank You:)
Expert:  Michelle replied 9 months ago.

remote assistance is an optional service. You may simple close it.