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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought a new airport extreme and now my printer won't

Customer Question

I bought a new airport extreme and now my printer won't connect. How do I get my printer back online so it will print from my desktop?
Submitted: 9 months ago.
Category: Printers
Expert:  dukey01 replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model number of your printer?

Expert:  dukey01 replied 9 months ago.

You can enter the printer information in the "Type your reply here" box below and click Send

and I'll be able to see it.

Expert:  dukey01 replied 9 months ago.

If you got a new airport extreme you now have a new wireless network.

Your printer is using the settings for the old router and that is what needs to be changed.

If your printer has a display panel that allows you to change things you can get it connected to the new AE.

Since I don't know what printer you have I can only give general instructions.

On the panel you would look for Settings or Setup and then Network and then Wireless.

Some printers have a Wireless Setup Wizard that when selected will show you the wireless networks

the printer can detect. You would select your wireless network and then enter the wi-fi password.

Once the printer shows as connected your computer should be able to detect it.

If your printer doesn't have a display you'd need to connect it to your Mac via USB and go through

the setup process and specify that you wanted to set the printer up for a wireless connection.

Expert:  dukey01 replied 9 months ago.

Hi Carol. Do you still need assistance with the printer?