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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Scanner to work properly, hp office jet 4650 1 1/2 years,

Customer Question

scanner to work properly
JA: What's the make/model number of your printer? How old is it?
Customer: hp office jet 4650 1 1/2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: after windows update
JA: Anything else you want the printer expert to know before I connect you?
Customer: not at this time
Submitted: 11 months ago.
Category: Printers
Expert:  Tim replied 11 months ago.

Hey there, I'm Tim and will be helping you, sounds like a windows update may have caused this?