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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17658
Experience:  HNC Computing; Large format and multifunction printer expert
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Paper stuck in printer can't move it, MG3000 cANNON pIXMA

Customer Question

paper stuck in printer can't move it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MG3000 cANNON pIXMA ABOUT 4 YEARS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC,
JA: How long has this been an issue? What happened right before this popped up?
Customer: I PUT PAPER IN SLOT TURNED ON AND IT GRABED ALL
JA: Anything else you want the printer expert to know before I connect you?
Customer: PAPER STUCK AND CAN'T PULL OUT ON OR OFF
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

With the printer turned off, grab the sheets of paper that are stuck in the printer and pull them back out again.

Expert:  Electronics Pete replied 10 months ago.

Let me know if they all come out ok?