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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a epson XP830 and my hard drive died last week. The

Customer Question

I have a epson XP830 and my hard drive died last week. The serial # is W57Y071369 and the product #is C11CE78201. I purchased the printed on 2/19/16. I received a message from HP that I need to use my disk to complete the installation because they can not support any updates. I have looked high and low and cannot find the the disk. The message was that HP could not do updates until I use the disk. What should I do? Do I need a new disk or just continues with out.
Submitted: 10 months ago.
Category: Printers
Expert:  Sjena1982 replied 10 months ago.

Hi ,

Welcome to justanswer.

Are you facing any issue with printing with out the update ?

Which operating system you are using ?


Customer: replied 10 months ago.
windows 10 and I received the message from hp that I need to use the disk to continue to get up dates
Expert:  Sjena1982 replied 10 months ago.

Ok If it is not causing any issue in printing then you can ignore .

You can update to latest driver/software from below location .

Download the software and install it .



Customer: replied 10 months ago.
forget it I already paid $39
Expert:  Sjena1982 replied 10 months ago.

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Customer: replied 10 months ago.
I contacted epson and they fixed the problem good by and please do not email any more

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