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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to cancel and print another item but the printer does

Customer Question

I want to cancel and print another item but the printer does not respond.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Envy 7640 It is about 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today when I wanted to cancel and print a new item.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just trying to get the printer to respond
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,