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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Will not print and it wants a password, Office Jet Pro 8740

Customer Question

will not print and it wants a password
JA: What's the make/model number of your printer? How old is it?
Customer: Office Jet Pro 8740 and 2 days old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: tec in philapins set it and today it will not take print jobs
JA: Anything else you want the printer expert to know before I connect you?
Customer: what the heck is my password
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 11 months ago.

Did the tech set it up remotely for you?

Is the printer connected wirelessly or with a wire?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Customer: replied 11 months ago.
i have 5 yr warrenty new machine
Customer: replied 11 months ago.
kk talk to me
Customer: replied 11 months ago.
wireless con
Expert:  Electronics Pete replied 11 months ago.

Ok, then the password ***** it is looking for may be the password ***** your wireless network - have you tried entering it?

Expert:  Electronics Pete replied 11 months ago.

Hi, just checking in on your question, do you need any further assistance?