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Printer takes a time to connect and sometimes will not

Customer Question
printer takes a long time...
printer takes a long time to connect and sometimes will not print. "printer not responding"
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J6920DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: new
JA: How long has this been an issue? What happened right before this popped up?
Customer: pretty much since I bought it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: previous document printed.
Submitted: 1 year ago.Category: Printers
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Answered in 4 hours by:
10/8/2016
Technician: Electronics Pete, Engineer replied 1 year ago
Electronics Pete
Category: Printers
Satisfied Customers: 18,303
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 1 year ago

How is the printer connected (USB, LAN, wireless....)?

Is only the one computer connected to it, or do you have any other computers connected to it?

Do you have any other printers connected to your computer?

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Customer reply replied 1 year ago
wireless connection. test confirms that it is connected. there are others connected, but not at the moment
Customer reply replied 1 year ago
MacBook running OS 10.11.6
Technician: Electronics Pete, Engineer replied 1 year ago

Does it print any faster if you connect it with a wire?

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Customer reply replied 1 year ago
i have not tried
Customer reply replied 1 year ago
just hardwired with USB. still getting error message that printer is not responding
Customer reply replied 1 year ago
it started to print, but completed only 3 of 9 pages
Technician: Electronics Pete, Engineer replied 1 year ago

Ok, this can happen if you try to send a very large file to the printer.

What size is the document that you are trying to send?

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Customer reply replied 1 year ago
1.7 MB
Technician: Electronics Pete, Engineer replied 1 year ago

Can you try sending a smaller document, e.g. a few words on one page, and let me know if it prints quickly, or not?

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Customer reply replied 1 year ago
I did. A Word doc. no problem.
Technician: Electronics Pete, Engineer replied 1 year ago

Ok, and what is the file type of the 1.7MB file? Is it also a Word doc?

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Customer reply replied 1 year ago
no. it was a pdf
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18,303
18,303 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

Electronics Pete is online now

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