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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My very old but loved Canon MP495 suddenly stopped printing.

Customer Question

My very old but loved Canon MP495 suddenly stopped printing. I took it to a local Office Depot to see about a repair. They don't do repairs but he gave me directions on how to clean the print head. I don't think it needs print head cleaning. I have seen that in the past and if I remember correctly, it starts with horizontal stripes of no print on the paper. Please excuse my kindergarten level printer terminology.
I remember seeing a window that just popped up on the computer for a moment saying something about a driver; replacing it or repairing it. I have no idea what that means. Can you help me?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

Hello Beverly,

Can you tell me the specific error code/number showing on the computer, or flashing lights on the printer?

Expert:  Nathan replied 1 year ago.

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