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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is off line how do I get it on line? Epson xp-400 - 2

Customer Question

it is off line how do I get it on line?
JA: What's the make/model number of your printer? How old is it?
Customer: Epson xp-400 - 2 yrs.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, sorry I'm a computer dummy.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I changed the ink cartridges and it lost the wifi connceton.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's it.
Submitted: 9 months ago.
Category: Printers
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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