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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When something to print off my MFC 88110DW ... Duplex

Customer Question

When something to print off my MFC 88110DW ...
JA: What's the make/model number of your printer? How old is it?
Customer: Duplex printing ...stops ...
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: says drum issue ...
JA: How long has this been an issue? What happened right before this popped up?
Customer: PC 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: just today
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

How long have you had the printer for and how many pages would you estimate you've printed on it?

Customer: replied 10 months ago.
About 2 1/2 years . . . probably 5-6K
Customer: replied 10 months ago.
Hell no.
Customer: replied 10 months ago.
Not paying anything extra other than the $5 . . . I'm starting to feel scammed . . .
Expert:  Nathan replied 10 months ago.

I don't know what you are saying no to. You may be seeing a phone or remote support offer which is an automated ad, and you may ignore it if not wanted.

Customer: replied 10 months ago.
OK ....I'm ignoring . . .
Expert:  Nathan replied 10 months ago.

This was also never just $5, that was the deposit to post your question with the balance charged after we started talking, you would have agreed to the total on the payment page.

Customer: replied 10 months ago.
OK . . . how do I go to place to cancel this trail service, please?
Customer: replied 10 months ago.
trial . . .
Expert:  Nathan replied 10 months ago.

Do you not wish to continue? If you do please give me a few moments to finish typing out your answer

Customer: replied 10 months ago.
Do not wish to continue . . .
Customer: replied 10 months ago.
This has been a classic case of "bait and switch" . . .
Expert:  Nathan replied 10 months ago.

The fee is clearly displayed on the payment page at multiple points. You aren't obligated to any trial or membership if you don't want one, and you may cancel from the help page. I sent it in for you as well.

Best of luck to you.