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littlerusty2005, Technician
Category: Printers
Satisfied Customers: 5909
Experience:  Printer expert
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I am having a couple of problems, my printer says paper jam

Customer Question

i am having a couple of problems
JA: What's the make/model number of your printer? How old is it?
Customer: my printer says paper jam but i removed all paper cleaned transparent strips and printer will print but computer still has jammed paper mode on
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a brother all in one and only a year old
JA: How long has this been an issue? What happened right before this popped up?
Customer: hp just yesterday was working
JA: Anything else you want the printer expert to know before I connect you?
Customer: it seems my computer constantly kicks my printer off line then i can get it to work again and when i go to use it again its back off line
Submitted: 11 months ago.
Category: Printers
Expert:  littlerusty2005 replied 11 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 11 months ago.

Is it connected wireless or wired?