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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY OFFICEJET PRINTER ILL NOT PRINT, LESS THAN 6 MONTHS.

Customer Question

MY OFFICEJET PRINTER ILL NOT PRINT
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: LESS THAN 6 MONTHS. OFFICEJET4650
JA: How long has this been going on? What troubleshooting have you tried?
Customer: IT WAS PRINTING FINE THEN IT STOPPED. THERE IS PAPER IN IT AND IT HAS PLENTY OF INK. IJUST TRIED PRINTING AND IT WORKS. I DONT KNOW WHAT IS GOING ON. THANK YOU.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NO
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,