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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 132
Experience:  Owner at Down Home Technical Solutions
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I am trying to scan a document on an HP Officejet 4500. It

Customer Question

I am trying to scan a document on an HP Officejet 4500. It start to scan but stalls. Then a massage window appears stating "Operation could not be completed. (Error 0x00000015) The device is not ready."
Can you help?
Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Jennifer French replied 1 year ago.

Hello! My name is ***** ***** I will be the expert assisting you this evening!

I see that you are having problems scanning! I can imagine how frustrated you are right now, but never fear! I will do what I can to help you resolve this!

Expert:  Jennifer French replied 1 year ago.

Your Windows Image Acquisition may be disabled, so let's see if we need to re-enable it.

1. Click on start or the Window thingy.
2. Type Services or Services.msc in the search part.
3. Now scroll to the following services in the window that got opened.

Remote Procedure Call (RPC)

DCOM Server Process Launcher
RPC Endpoint Mapper
Shell Hardware Detection

Enable those services. To do so right click on them, click properties and make it automatic. Once you enable all of them start them. After all the services are started scroll for "Windows Image Acquisition" make this automatic too and start it.

Reboot your computer, and then try to scan once more.

Expert:  Jennifer French replied 1 year ago.

Also, I would suggest to leave your printer unplugged from power for 10 minutes. This will clear any static in the machine and will also reset the unit. THEN, I would plug it back in and try to scan.

Let me know if this works by responding to this thread.

If it works, please kindly rate my answer with 5-stars or more so that I may receive credit for assisting you today!

Thank you for choosing Just Answer!


Customer: replied 1 year ago.
While waiting on your answer last evening, I was able to resolve the problem. Thank you very much.
Expert:  Jennifer French replied 1 year ago.

Ok! If you have any further issues with anything, don't hesitate to ask us!

Thank you for choosing Just Answer!