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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Workforce J475DW. Am changing the cartridges but

Customer Question

I have a Workforce J475DW. Am changing the cartridges but when putting in the yellow cartridge I continue getting a "cannot detect" message. Followed the printer's directions several times to no avail.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MFC-J475DW worksmart series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A iMac OS X El Capitan, version 10.11.6. However am not connected at the moment until I can get the printer to recognize the new yellow cartridge
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since 3 days ago. I took out the used cartridge and replaced it with the new one (LC103)
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes, how to get the printer to detect the new cartridge. Thank you
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

Are you using genuine/oem brother cartridges, or generic/refilled ones?

Expert:  Nathan replied 10 months ago.

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If so, simply reply back on this page.

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