How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Second opinion] - I have Windows 10 -and Canon MG 2520

Customer Question

Second opinion] - I have Windows 10 -and Canon MG 2520 printer - will not print - help!
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: A couple of years old and NO it has not happened before.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell Inspiron M531R-5535 laptop - also couple of yrs. old.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday had to call Dell as it needed to be extended (I took a year's service!) and from 6:44 till 8:32 PM the serviceman updated? upgraded? I am able to get in, see mail, etc., but it will not print - help!
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Printers
Expert:  Tim replied 10 months ago.

Hey there, I'm Tim and will be helping you. So someone remoted in from Dell, and then the printer stopped working?