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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to set up a canon ii. I installed the print head

Customer Question

I am trying to set up a canon mark ii. I installed the print head and ink cartridges, the print head moved to the far right and the green and orange lights are flashing alternately... eleven times then a quick pause. not sure if the first round of flashes was shorter ( maybe 7 times )
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: this is the first time setting it up. i purchased it a few years ago and never used it untill now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I haven't gotten that far yet. i haven't gotten past putting the print head and ink cartridges in for the first time. I will be using it with a mac running 10.11.6 if ican get the printer to set up
JA: How long has this been an issue? What happened right before this popped up?
Customer: Um... So far I guess I can say always, since the printer is still new and has until now never been set up, so consequently has never yet been hooked up to a computer or printed anything
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Please let me know, when you want to continue.