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Richard, Technician
Category: Printers
Satisfied Customers: 37547
Experience:  Printer and scanner problem resolver for over 15 years
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Can't scan wirelessly, canon mg5200, windows 10, a while.

Customer Question

can't scan wirelessly
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: canon mg5200
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: a while. just tried scanning with mpnavigator
JA: Anything else you want the printer expert to know before I connect you?
Customer: I get error 5,145,55
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
No difference. I can print but not scan.
Expert:  Richard replied 11 months ago.

ok, The software may be looking for a USB scanner. Go to the settings of MP Navigator, under the General tab, and confirm that the product name has "(wireless)" at the end.

Customer: replied 11 months ago.
It just says MG5200 series
Expert:  Richard replied 11 months ago.

ok, can you make a copy on the printer itself?

Customer: replied 11 months ago.
Yeah it copies by itself
Expert:  Richard replied 11 months ago.


Can you remove the power to your wifi router, the printer and power off your computer

then wait 10 minutes

Power on the wifi router and wait 5 minutes

power on the printer, then you computer and try to scan

Let me know the results please.

Customer: replied 11 months ago.
No difference
Expert:  Richard replied 11 months ago.

Can you click start, type in

devices and click on devices and printers

then right click on the printer and select remove.

Then restart the computer

Go back to devices and printers, click on Add printer, add the printer and tell me if it now functions correctly please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 11 months ago.
Did that and still getting the same error. I also uninstalled mp navigator and reinstalled that but no dice.
Expert:  Richard replied 11 months ago.

uninstall it

Then connect it via USB cable instead and install it.

Make sure you can print.

Then try to scan via the cable

Let me know the results please

Customer: replied 11 months ago.
Might be a while. Not sure if I have the USB cable. I'll let you know when I get it.
Expert:  Richard replied 11 months ago.

thank you