Can you click start, type in
devices and click on devices and printers
then right click on the printer and select remove.
Then restart the computer
Go back to devices and printers, click on Add printer, add the printer and tell me if it now functions correctly please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please