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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There is no response from the printer to a print command,

Customer Question

there is no response from the printer to a print command
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: purchased 2 years ago...used little
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Brother DCP MFC 7860 DW
JA: How long has this been an issue? What happened right before this popped up?
Customer: Imac desk top
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have not used it for a couple of months. We moved house, am not sure it was connected properly.
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

If you make a copy from the glass, will that work?
Is the printer on usb, ethernet, or wifi?

Customer: replied 10 months ago.
Thanks. My problem has been solved and I would like to unsubscribe. How do I do that?
Expert:  Nathan replied 10 months ago.

You may do that from the help page.