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Nathan, Engineer
Category: Printers
Satisfied Customers: 25486
Experience:  Computer networking/repair. 12+ years experience.
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Indicating a printer error error code 0x69???

Customer Question

indicating a printer error error code 0x69???
Submitted: 11 months ago.
Category: Printers
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

What kind of a printer is this?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
epson brand
Expert:  Cody replied 11 months ago.

Check the ink cartridges and make sure they are pushed in all the way, should hear a click when they are fully in.

Customer: replied 11 months ago.
checked ink cart. and they are in tight
Expert:  Cody replied 11 months ago.

how about the part the cartridges are in can that be pushed back? take out all the cartridges and push them back again then power cycle the printer

Customer: replied 11 months ago.
took out all cart. and put back in securely, then turned printer off and back on. Wat next,
Expert:  Cody replied 11 months ago.

I'm guessing it still has the same error message?

Customer: replied 11 months ago.
It still has same message.
Customer: replied 11 months ago.
What is next step???
Customer: replied 11 months ago.
Expert:  Cody replied 11 months ago.

I will open this up to the other experts to see if they have any other ideas of what is going on.

Expert:  Nathan replied 11 months ago.

Hello Jim, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.


Customer: replied 11 months ago.
I am going to have to be away from my computer for the next several hours. I will leave the window open and get back to you later.
Expert:  Nathan replied 11 months ago.

No problem, Jim. Feel free to get back with me anytime.


Expert:  Nathan replied 11 months ago.


Expert:  Nathan replied 11 months ago.

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