How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Ql-500 is not functioning @ present..When I attempt to

Customer Question

Ql-500 is not functioning @ present..When I attempt to print...I get a rapidly flashing Green Light in lower right corner of the printer...
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Rapid Touch QL-500...4-5 years age
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: ASUS Laptop..functioning as a desk top Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was printing as usual until late Friday
JA: Anything else you want the printer expert to know before I connect you?
Customer: Assumed I would have to wait until Monday AM
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Your printer is a Brother-made label printer, if I understand your explanation of the case.

Is the flashing green light on the Power button, or elsewhere?

And does it flash in any sort of pattern, with pauses?

Customer: replied 9 months ago.
Power button..
Flashes rapidly in small window to left of chrome power button.
Expert:  Russell H. replied 9 months ago.

OK. I am looking up that error indication, and will post information in a few minutes. Thanks for responding with information.

Expert:  Russell H. replied 9 months ago.

Try this:

go into P-Touch Editor, and select the roll width, or tape size, that is loaded into the QL-500 printer. A rapidly flashing LED on the printer can mean that there is a settings mismatch of that sort.

Also, reload the tape into the printer. It may have misfed a trifle, which can also cause this problem.

Let me know the result please. Thanks.

Customer: replied 9 months ago.
Double charge my AMEX account...?I was contacted in less than 5 minutes...Instructed Amex to deny any & all charges from Brother Printers.Letter to Brother Printers is forthcoming from Corporate Attorney.Rex Hood (###) ###-####
Expert:  Russell H. replied 9 months ago.

That was not us! This is We are not Brother.

If you have any doubts about's charges, please contact Customer Support at, through


or any means listed on this page (incl. phone #):

As to the case I was instructing you on: have my suggestions had any good effect?