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Category: Printers
Satisfied Customers: 1379
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I was printing ran out of paper, then reloaded paper, paper

Customer Question

I was printing ran out of paper, then reloaded paper, paper jammed removed paper. Paper isn't feeding and blinking orange lamp light
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon PIXMA MG3500. Purchased 2015
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Thursday September 29th printing I ran out of paper inserted paper, then orange light blinks constantly
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have tried every suggestion still no print
Submitted: 1 year ago.
Category: Printers
Expert:  TheGeekGal replied 1 year ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

I've had a similar problem on a different model in the past. A very small corner of the jammed paper tored off and stayed behind in the printer. The trick that worked for me was feeding a heavy piece of cardstock through the document feeder. I gently "helped" it to start feeding, and it pushed the little piece of paper all the way through, clearing the jam. Even if it doesn't push yours all the way through, it may push it just far enough to allow you to grab it with tweezers. You can also try moving it with a toothpick.

If that doesn't work, please try this to fix the problem. Unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper.

Use a compressed air can to blow any paper out.

Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Please try these troubleshooting steps and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

Customer: replied 1 year ago.
Thank You, ***** ***** I install paper it goes completely inside out of view, somehow a problem is preventing paper to catch and print. Can I get my credit returned.