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I have an MX892 Printer which suddenly stopped working the

Customer Question
other day. When I...
I have an MX892 Printer which suddenly stopped working the other day. When I turn it on a message states "Printer error has occurred. Unplug the power cord and contact the service center." I unplugged the power cord and tried again three times with no luck. I bought it at Best Buy. Any advice?
Submitted: 1 year ago.Category: Printers
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Answered in 10 minutes by:
10/1/2016
Technician: GeekGal, Electronics Support Tech replied 1 year ago
GeekGal
GeekGal, Electronics Support Tech
Category: Printers
Satisfied Customers: 1,401
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Good morning Greg! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Is there any type of numerical code on the display? Have you recently made any changes, like replacing ink cartridges, or updating firmware?

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Customer reply replied 1 year ago
B200
Customer reply replied 1 year ago
The only changes I've made is to change the occasional ink cartridge when needed.
Technician: GeekGal, Electronics Support Tech replied 1 year ago

Thank you for that information. B200 means there is either a problem with the print head or the logic board. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.

Please try the following:

Turn the machine off and unplug it.
Then by hand move the print head (cradle) by hand.
It should move freely, if it does not it is damaged.
Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.
Turn the printer back on please and let me know the results.

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Customer reply replied 1 year ago
Where is the print head?
Customer reply replied 1 year ago
I found it and moved it 4 times and turned it back on with the same message appearing.
Technician: GeekGal, Electronics Support Tech replied 1 year ago

Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

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Technician: GeekGal, Electronics Support Tech replied 1 year ago

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

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Customer reply replied 1 year ago
I'll try this later in the day. Thanks for your help
Technician: GeekGal, Electronics Support Tech replied 1 year ago

You're welcome. There are a few other things that we'll need to do to rule out problems with the printhead. If none of them work, then we'll know that the logic board needs to be replaced. The cost of that part is likely to be as much as a new printer, so if that turns out to be the case you may want to consider replacing the printer if it is not still under warranty.

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GeekGal
GeekGal
GeekGal, Electronics Support Tech
Category: Printers
Satisfied Customers: 1,401
1,401 Satisfied Customers
Experience: MIS degree and 15+ years experience supporting electronics of all kinds

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