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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 120
Experience:  Owner at Down Home Technical Solutions
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Canon Pixma MX870. love my printer but.......I took out the

Customer Question

Canon Pixma MX870. love my printer but.......I took out the ink tank 220 PBBK and went to store to get one. I forgot and left the top up so when I got ready to install it I lowered the top to bring the cartridge over to the left and replace the new one, then I got this grinding sound on the left side and the cartridge was stuck. So turned off printer and started over. this time I placed the ink tank in place and it did the same thing on the left side. How do i unjam this?
Submitted: 9 months ago.
Category: Printers
Expert:  Jennifer French replied 9 months ago.

Hello! My name is ***** ***** I will be assisting you tonight!

I understand that your ink carriage is stuck and giving you some trouble.

What I usually do in this situation is this.

Turn the printer off and back on again.

When the carriage gets to where you can access it (IF IT WILL MOVE), unplug it from the wall with the power still on.

Wait about 10 minutes for the static to clear out of the printer.

Go ahead and move the carriage by hand to the other side of the printer.

Make sure there is nothing broken IN the printer before you plug it back in. Also clear out any debris that you see, if any.

Take ALL ink cartridges out and put them back in.

Plug the printer back in and turn it on. Let it do its thing.

See if the issue is still there. If it isn't, then YAY! You fixed it!

If it IS still there, then something probably got damaged on accident and you may need to either service the printer or get a new one. I hate giving news like that so I hope that if you are reading this sentence, you fixed it.

If you have any questions, please reply to this and I will answer them as best as I can.

Anyhoo, if you found my answer satisfactory and informative, please kindly rate my answer with 5-stars so that I can receive credit for assisting you, it is greatly appreciated.

Thank you for choosing Just Answer!


Expert:  Jennifer French replied 9 months ago.

Were you able to resolve this? Let me know!