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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trouble setting up printer on my Comcast xfinity network, HP

Customer Question

trouble setting up printer on my Comcast xfinity network
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP OfficeJet Pro 8625
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC LENOVO WITH WINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: TRIED TO INSTALL MY PRINTER LAST NIGHT WHILE TALKING TO A COMCAST TECH REP ON ANOTHER ISSUE. EVERYTHING WENT WELL INITIALLY BUT NOW WE HAVE A PROBLEM. I HAVE JUST CALLED COMCAST AND THEY HAVE CHECKED THEIR CONNECTIONS. THEY SUGGESTED THAT I CALL HP FOR ASSISTANCE.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO ASSIST WITH PROPER CONNECTION
Submitted: 11 months ago.
Category: Printers
Expert:  Joel Kalman replied 11 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.