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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Mfc7360 i have removed paper jam but still get jam report

Customer Question

mfc7360 i have removed paper jam but still get jam report and printer won't function
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing Ja for your support needs. Happy to assist you with this issue.

Where was the Paper Jam in the printer? Is this the first time this type of issue has occurred?

Customer: replied 1 year ago.
first time there were several jammed papers i reloaded new ink before this happened
Customer: replied 1 year ago.
just before this happened
Expert:  VanMagnus Systems replied 1 year ago.

So the Jam was where in the Printer?

Expert:  VanMagnus Systems replied 1 year ago.

The Tray, inside or....

Customer: replied 1 year ago.
several locations i fished out several pages and don't recall exact location
i downloaded new software
Expert:  VanMagnus Systems replied 1 year ago.

OK. Let us pull out the paper tray. But, unplug the printer first please.

Customer: replied 1 year ago.
not the tray inside
Customer: replied 1 year ago.
not the tray but inside
Expert:  VanMagnus Systems replied 1 year ago.

Sorry, I mean to open the front and Toner.

Customer: replied 1 year ago.
willl take a few minutes to find the plug!
Expert:  VanMagnus Systems replied 1 year ago.

OK..

Customer: replied 1 year ago.
ok lost you unplugged paper tray open
Customer: replied 1 year ago.
sorry, r u there?
Expert:  VanMagnus Systems replied 1 year ago.

Please remove all paper. Then open the Top of the Printer and make sure that there are no loose pieces of paper.

Expert:  VanMagnus Systems replied 1 year ago.

Do you have any canned air, Sir or Madam?

Customer: replied 1 year ago.
ok there was a piece of paper under the lid
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Also look in the rear of the Printer.

Customer: replied 1 year ago.
no
Expert:  VanMagnus Systems replied 1 year ago.

?

Expert:  VanMagnus Systems replied 1 year ago.

I mean the path that the paper travels. Sorry about that.

Customer: replied 1 year ago.
ok nothing in rear that i see
Customer: replied 1 year ago.
done
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Reassemble and plug it back in. Then, power it on..

Customer: replied 1 year ago.
now it says no toner ... which is how this started i put in toner but i will switch toner since i am at this point not sure which is the empty one since i switched several times
Customer: replied 1 year ago.
still get jam inside message
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Please gently shake the Toner Left to tRight. While holding your hand in the center of the Toner cartridge.

Expert:  VanMagnus Systems replied 1 year ago.

https://www.youtube.com/watch?v=-c17gwhTtMU

Try the video above. It also works on the Low Toner error too.

Customer: replied 1 year ago.
wow let me try to print something new problem: I downloaded new software and when I try to print I don't get a print screen and can't click just get a little circle extremely frustrating (I am 82 and this is not my forte)
Expert:  VanMagnus Systems replied 1 year ago.

Ok.

Customer: replied 1 year ago.
i will re boot and see what happens thank you
Expert:  VanMagnus Systems replied 1 year ago.

:-)