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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to scan something, and received the message, "An

Customer Question

I am trying to scan something, and received the message, "An error occurred while communicating with the scanner (-9923)."
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: The printer/scanner?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Air El Capitan OS X v. 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not at the moment, thanks
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.


I'm sorry about the issue. What's the model of your printer/scanner?

Is printing currently working fine?

Was scanning working fine previously with this printer/scanner and this computer? When did this issue first occur?

Is the printer/scanner connected to the computer with a USB cable? Or is the connection wireless?

If you open the Image Capture application (and/or the device's scan application) on your computer, does it let you scan with it?

Please reply at the box below. Thank you,