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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I put in the disc and it downloads and the it says to wait

Customer Question

I put in the disc and it downloads and the it says to wait and it will complete and nothing happens
JA: What's the make/model number of your printer? How old is it?
Customer: 6830 e all in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac I mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the printer today and I tried to install it and it took the download and said to close the down load and other instructions would follow and nothing happens
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.


I'm sorry about the issue. Is it the printer model HP Officejet Pro 6830?

Can you please click on the Apple logo / menu at the top, then click on About this Mac, then let me know your OS X version there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, etc.?

Please reply at the box below. Thank you,