How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

E a canon pro 1 printer the pics are just awful not true

Customer Question

e a canon pro 1 printer the pics are just awful not true colours was wonderful once just awful awful now please help
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: no it was great I bought it new 3 years ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc I print through the canon ptogram that came with printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: I hadent printed for about a month and the just happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Md. Sadique replied 9 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 9 months ago.

The problem is with the printhead. The print-head is the part of the printer which puts ink on the paper from the cartridges. The printhead has become dirty and needs cleaning.

Expert:  Md. Sadique replied 9 months ago.

As of first step we will try cleaning the printhead. Please let me know once you're ready.

Related Printers Questions