Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Now what do I do. Reset the Brother MFC-J825DW printer? How…

Customer Question
Now what do I do...
Now what do I do. Reset the Brother MFC-J825DW printer? How do I do that? (I already tired unplugging it for 10 minutes.)
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/30/2016
Technician: Md. Sadique, Engineer replied 1 year ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

The problem is with the printhead. The print-head is the part of the printer which puts ink on the paper from the cartridges.

As of first step we will try manually cleaning.

Please follow the steps below:

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page.

Tell me how it goes!

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
3,660 Satisfied Customers
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,660 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Attempting to print an envelope on my mfc-j825dw printer.The
Attempting to print an envelope on my mfc-j825dw printer.The file that I am trying to print is formatted to the size off the envelope. The printer complains that it has the wrong paper size. The print… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a brother MFC-J825DW printer with all new ink
I have a brother MFC-J825DW printer with all new ink catridges and when I print the sheess come out blank … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a brother printer MFC-J825DW. I can not print a
I have a brother printer MFC-J825DW. I can not print a document I keep getting a printer error message … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
Printer Brother MFC-J825DW cannot be contacted over the
Printer Brother MFC-J825DW cannot be contacted over the network. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
MFC-J825DW prints out blank pages. Just changed all color
MFC-J825DW prints out blank pages. Just changed all color cartridges … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just got a new motem and have to chance my code but don't
I just got a new motem and have to chance my code but don't know how to do it for my printer. MFC-J825DW. If need a CD to change it is there a way I can get one, I can't find the one that came with th… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Poor line condition. out of memory, Brother MFC-J825Dw
Poor line condition. out of memory JA: What's the make/model number of your printer? How old is it? Customer: Brother MFC-J825Dw Approx. 3 years old. wont fax JA: What kind of computer are you printin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I own a Brother MFC J825DW printer. I do not know how to
I own a Brother MFC J825DW printer. I do not know how to align it. My prints Documents come out with horizontal white lines and black lines. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I have a brother mfc j825dw printer. I had to get a new
I have a brother mfc j825dw printer. I had to get a new computer :( and I now I don't have the download for my printer. Help please … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
RECENTLY STOPPED PRINTING--BLANK OR VERY VERY FAINT. INK WAS
RECENTLY STOPPED PRINTING--BLANK OR VERY VERY FAINT. INK WAS LOW SO I CHANGED ALL. STILL NADA! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
BROTHERS MFC-J825DW CANNOT GET COLORS TO PROINT, MFC-J825DW,
THIS IS FIRST TIME I TRIED TO PRINT COLOR FOR SOME TIME … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a Brothers MFC-J825DW, I haven't use it in a couple
I have a Brothers MFC-J825DW, I haven't use it in a couple of years. so now I had someone to connect the printer to the router and my laptop to the router. everything seems OK, the pc says it s ready,… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Brother MFC-J825DW Printer. a Few days ago it got a
I have a Brother MFC-J825DW Printer. a Few days ago it got a piece of paper badly jammed. I opened it every way I could, and took the paper out in bits and pieces. After I did that, I printed a twenty… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Brother MFC-j825dw keeps telling me it is an error state
My Brother MFC-j825dw keeps telling me it is an error state and will not print. I deleted it and then re-downloaded it but I get the same message. I upgraded my windows 7 computer to 10. The installat… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a brother MFC-J825dw and I deleted the file from my
I have a brother MFC-J825dw and I deleted the file from my drivers,, NowI cant get it to download.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a brother MFC-J825DW. Just installed a new C-drive in
I have a brother MFC-J825DW. Just installed a new C-drive in computer and now cannot connect to printer. How do I get printer re-connected?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Brother printer MFC J825DW is stuck showing "receiving data"
My Brother printer MFC J825DW is stuck showing "receiving data" with an image of paper being ejected from a printer. How do I get out of this so I can copy and print?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
i got new Brother printer MFC-J825DW. How can I load envelopes?
i got new Brother printer MFC-J825DW. How can I load envelopes? Im unable to slide the paper side guides, and length guide because they cannot move. please, help… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x