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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP Printer can't scan, I went to scan doctor for HP, I

Customer Question

HP Printer can't scan , I went to scan doctor for HP, I replaced my ink cartridge, & cleaned the printer head, want information, should I try to repair or replace printer??
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Hp B 209 a, Model # CD 035a
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Replace the Ink cartridge as suggested, and cleaned the printer head as per the screen on the computer!!
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Is it worth to keep this printer or more cost efficient to buy a new one!!
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

What exactly happens when you try to print on the printer?