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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer sn63536a4f224772 has all full cartriges but the

Customer Question

my printer sn63536a4f224772 has all full cartriges but the black will not print. I have tried 2 new ones and the black will not print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J470DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba lap top
JA: How long has this been an issue? What happened right before this popped up?
Customer: a month I just stopped using it. but now I really need it
JA: Anything else you want the printer expert to know before I connect you?
Customer: talk to me like a child. because I'm seventy and have a hard time with this tec. stuff LOL
Submitted: 10 months ago.
Category: Printers
Expert:  Jennifer French replied 10 months ago.

Hello! My name is ***** ***** I will be assisting you today!

I understand that you cannot print with black ink?

Expert:  Jennifer French replied 10 months ago.

Does this printer have a touchscreen by chance?

Expert:  Jennifer French replied 10 months ago.

Did you still need assistance?