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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WF-2760

Customer Question

WF-2760
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

Can you tell me what specific problem you are having with the printer?

Customer: replied 1 year ago.
Won't print, scan or copy Keep getting the message "The paper setting is invalid. Touch detail to check the available settings".
Expert:  Nathan replied 1 year ago.

This is on the printer itself, or on the computer?

Customer: replied 1 year ago.
On the printer
Customer: replied 1 year ago.
I think I have installed the paper correctly according to the instructions.
Expert:  Nathan replied 1 year ago.

Okay,

Remove the input paper supply,

Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan

Customer: replied 1 year ago.
what to you mean by reset the machine?
Expert:  Nathan replied 1 year ago.

To follow the reset steps that I sent:unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Customer: replied 1 year ago.
I guess that's comes after the colon- sorry
Expert:  Nathan replied 1 year ago.

That's okay, let me know how it works out when you have a chance.

Customer: replied 1 year ago.
Sorry for the delay, I did everything but still getting the same error message.
Customer: replied 1 year ago.
Maybe I'm doing something wrong when it asks for paper settings.
Customer: replied 1 year ago.
I omitted the word "source" between paper and setting when I described the error message. Sorry I'm a techno cave man.
Expert:  Nathan replied 1 year ago.

Hello, sorry for missing you earlier, sometimes the multiple replies can get lost in the queue and I just now am seeing them.

So pull the tray out once, push back in, and on screen it should ask you to verify what paper is in the tray and you'll pick letter (8.5x11), plain.

Expert:  Nathan replied 1 year ago.

Do you need more help with this?