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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new internet provider and have went through the

Customer Question

I have a new internet provider and have went through the steps to change my unit over.I am not able to print and my computer states it is off line.
JA: What's the make/model number of your printer? How old is it?
Customer: WP 2540 around 4 years ols
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac/Apple
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I changed providers,its was worker fine prior to that.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 12 months ago.
Category: Printers
Expert:  Michelle replied 12 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 12 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 12 months ago.

what have you tried so far and how is the printer connected to the computer?

Customer: replied 12 months ago.
I have went through all the steps to set up the wifi and it stated it is working but not printing.i have the printer set up to send/receive fax also.