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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5735
Experience:  DIploma in Computer Hardware
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The window says there is a paper jam front rear, but I can't

Customer Question

the window says there is a paper jam front rear, but I can't find a jam in either.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: model:MFC-J4700W---it's about two-three years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: my computer is a Mac--i"m not sure of the system but I know it is the latest
JA: How long has this been an issue? What happened right before this popped up?
Customer: my system is OS X El Capitan. This just happened this morning. I' was
JA: Anything else you want the printer expert to know before I connect you?
Customer: I was trying to print a page off the screen. I can't think of anything else.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please open the link below then, watch the video and once more check your printer then, reply me back.