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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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EpsonR2400. Will print regular typing paper to print

Customer Question

EpsonR2400. Will print regular typing paper to print cartridge test, but won't print any heavier weight paper. I have cleaned the print roller wheel, unplugged and replugged the printer. Paper error button comes on but will not do anything when I press it. Error light stays on.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson Stylus Photo R2400. About 4 0or 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac. Running OS Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just a couple of days. Nothing notable happened before this came up. Mac is new.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It operates to clean heads prior to printing. I get connection errors from the Mac, but have checked all of my cables (power and USB. Everything seems to be connected well.
Submitted: 9 months ago.
Category: Printers
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Are you saying the printer only fails when you use a thicker stock paper?