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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am getting the error code 6000 on my pixma mx922. i have

Customer Question

i am getting the error code 6000 on my pixma mx922. i have already shut the printer off and restarted it but the error continues
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: pixma mx 922 support code 6000
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac os x yosemite. the printer has been working fine for a months or so since i bought it
JA: How long has this been an issue? What happened right before this popped up?
Customer: my wife printed some pictures on pictures on 3x5 picture paper is the only thing i can think of
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
what are you connecting to
Expert:  Richard replied 11 months ago.

Sorry, this message was not for you, it was a system issue,

I want you to remove the power to the printer and disconnect the power cable

Wait 10 minutes, connect the power and turn it on and tell me what then happens please