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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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NOthing is going on with my printer, that i my problem. I

Customer Question

NOthing is going on with my printer, that i my problem. I have a HP laptop and your Cannon printer. I don't know how to make the printer work. Can yu walk me through hooking up my laptop with your cannon printer?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Less than a year old. It is called HP Pavilion. I dont know where to finda a model number on it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have NEVER hooked the laptop up to my PC. Don't know how that is why I need your help. Never needed my printer till now
JA: Anything else you want the printer expert to know before I connect you?
Customer: No but if you need to know anything else, please ask away
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. What's the model of your Canon printer? Please check the labels on the Canon printer.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Does your computer have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,